Refund policy

Returns

We accept returns within 14 days of delivery. To be eligible, items must be unworn, unwashed, and in the same condition you received them, with any original tags attached.

To start a return, email us at hello@ghum.us with your order number. We'll send you a return address and instructions. Items sent back without contacting us first can't be accepted.

Return shipping is the customer's responsibility unless the item arrived damaged or we sent the wrong thing.

Final sale items

Because of how GHUM is made, some pieces can't be returned:

Limited edition 1-of-4 pieces (Primary Hat, Drop Cloth Cap) are final sale.
Pay-what-you-want contributions above an item's base price are treated as support for the brand and are not refundable.

Made-to-order boots

The Studded Steel Toe Boot is made to order. After you order, we'll contact you to confirm the build before anything is made.

Your order is fully refundable up until production begins. If we can't agree on a build, or you change your mind before we start, email hello@ghum.us and we'll refund you in full.

Once production begins, the boots are final sale, because each pair is built to your specification from sourced materials.

Damages and problems

Please inspect your order when it arrives. If anything is defective, damaged, or wrong, email us within 7 days of delivery with photos and we'll make it right.

Exchanges

Most GHUM pieces are one-of-a-kind, so we can't guarantee an exchange. The fastest route is to return the original item and place a new order.

Refunds

Once we receive and inspect your return we'll email you either way. If approved, the refund goes back to your original payment method within 10 business days. Depending on your bank it may take additional time to post. If it's been more than 15 business days since we approved your refund, email hello@ghum.us.

Original shipping charges are not refunded.