Shipping policy

Where we ship

We currently ship within the United States only. We're not taking international orders at this time.

Processing time

Orders are processed within 7–10 business days. Because most GHUM pieces are made or finished by hand, some orders take longer. If yours will, we'll email you.

Made-to-order boots

The Studded Steel Toe Boot is built after we speak with you about your design. Production takes approximately 4 weeks from the day we finalize the build.

Rates and tracking

Shipping rates are calculated at checkout based on weight and destination. You'll receive a tracking number by email once your order ships.

Lost or stolen packages

Once a package is marked delivered by the carrier, we can't be responsible for it. If tracking shows delivered and you don't have it, file a claim with the carrier and email us — we'll help however we can.

Questions

Email hello@ghum.us with your order number.